Privacy Policy

Last Updated: 15th January 2026

PrimeOrbit Ltd is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, store, and protect your personal data when you visit our website or use our services.

Data Controller Information

PrimeOrbit Ltd is the data controller for the personal data we collect. We are a company registered in Ireland with registration number 862480, and our registered office is located at Patrick Street 84, Galway, H55 3228, Ireland. Our VAT number is IE1A34169C.

Data We Collect

The personal data we collect includes information you provide directly to us and information collected automatically through your use of our website and services. The specific data collection includes:

• Contact information including your name, email address, phone number, and postal address
• Account information when you create an account with us
• Order and transaction information including purchase history and payment details
• Communication records when you contact us for support or enquiries
• Technical information including IP address, browser type, device information, and website usage data
• Marketing preferences and communication history

How We Use Your Information

We process your personal data for various purposes based on legitimate business interests, contractual necessity, and your consent. How we use your information includes the following purposes:

• Processing and fulfilling your orders and providing customer service
• Communicating with you about your orders, account, and our services
• Providing technical support and responding to your enquiries
• Improving our website, products, and services through analysis and research
• Sending marketing communications about products and services that may interest you (with your consent)
• Complying with legal obligations and protecting our business interests
• Fraud prevention and security monitoring

Legal Basis for Processing

Under GDPR, we process your personal data based on the following legal grounds: performance of contract (for order processing and service delivery), legitimate interests (for business operations and improvements), consent (for marketing communications), and legal obligation (for compliance with applicable laws and regulations).

Cookies and Tracking Technologies

We may use cookies and tracking technologies for analytics, advertising, and remarketing purposes, including Google Ads. These technologies help us measure campaign effectiveness, deliver relevant advertisements, and improve our services. You can manage your cookie preferences at any time through our cookie consent banner. For detailed information about our use of cookies, please refer to our Cookie Policy.

Data Sharing and Third Parties

We may share your personal data with trusted third-party service providers who assist us in operating our business, including payment processors, shipping companies, technology service providers, and marketing platforms. We ensure all third parties have appropriate data protection measures in place and only process your data as instructed by us.

Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce our agreements. Customer data is typically retained for the duration of the business relationship plus additional periods as required by law, usually between 6-7 years for financial and tax records.

Your Rights

Under GDPR and applicable data protection laws, your rights regarding your personal data include:

• Right of access to your personal data
• Right to rectification of inaccurate or incomplete data
• Right to erasure (right to be forgotten) in certain circumstances
• Right to restrict processing of your data
• Right to data portability
• Right to object to processing based on legitimate interests
• Right to withdraw consent where processing is based on consent
• Right to lodge a complaint with a supervisory authority

International Data Transfers

As we operate across the EU, your personal data may be transferred between EU member states. Any transfers outside the European Economic Area will be conducted in accordance with GDPR requirements, including appropriate safeguards such as adequacy decisions or standard contractual clauses.

Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. This includes encryption, access controls, regular security assessments, and staff training on data protection principles.

Children's Privacy

Our services are not directed at children under the age of 16, and we do not knowingly collect personal data from children. If we become aware that we have collected personal data from a child without appropriate parental consent, we will take steps to delete such information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by posting the updated policy on our website and updating the "Last Updated" date.

Contact Us

If you have any questions about this Privacy Policy, wish to exercise your rights, or need to contact us regarding data protection matters, please contact us using the following details:

You also have the right to lodge a complaint with the Irish Data Protection Commission if you believe your data protection rights have been violated. You can contact them at www.dataprotection.ie.